Senior Engineer Systems

Job Description :

Required Skills:
Must have 5-8 years’ experience in a professional and commercial software development company.
Must have excellent communication skills and experience working in a team setting.
Must be able to perform under pressure
Must be willing to work a flexible schedule.
Experience with Source Control System such asGit.
Working knowledge of Windows (Windows 7, Windows 2012) is required, with Linux (Red Hat) preferred also.
Must be willing to learn newer technologies as needed.
Sound knowledge of SDLC cycle a must.
Must be Conversant with Software Configuration Management processes and policies.
Experience working with Jetty, JBOSS, Tomcat, and other middleware technologies.
Working experience of Installations and upgrades on various application servers.
Working experience on productions systems are definite plus.
Familiarity with Citrix, the Citrix Publisher, VMware.
Knowledge working with RDBMS such as Oracle. SQL scripting experience.
Object oriented programming skills (JAVA, C++) are pluses.
Working experience with Installers a plus.
Other scripting language such as PERL, JYTHON and SHELL scripting for Linux/UNIX.
Experience working with Groovy and Maven scripts is a plus.
Working experience withConfluence, Jira, Jenkins, and BitBucketis a definite plus.
Experience with automated build and continuous integration environments for large enterprise class systems is a plus

Responsibilities:
Responsible for proper deployment of builds to designated internal environments as needed.
Responsible for troubleshooting environment issues on all internal environments as needed.
Responsible for accurate deployment/installations of builds to Customer Environments.
Maintenance and Management of Critical Systems/tools like Accurev, Git, Jira and Confluence.
Must proactively trouble-shoot and resolve software build/deployment issues with other members of the team and rest of the organization.
Must learn and maintain knowledge of software components as necessary to support application builds and deployments.
GENERAL DUTIES & RESPONSIBILITIES
• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
• Maintains peak performance at full capacity for all systems.
• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
• Recognizes abnormal processing conditions and makes appropriate response decisions.
• Follows escalation procedures when appropriate to resolve errors in a timely manner.
• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
• Recognizes and implements/automates process enhancements.
• Monitors and responds accordingly to an array of system and application generated messages.
• Responds in a timely manner to questions and requests from incoming calls and incident tickets.
• Proactively maintains contact with clients and serves as client advocate to internal organizations.
• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
• Works on internal and external projects of various s, complexity.
• Contributes to existing and develops new solution approaches to the IT environment.
• Exposure to cloud deployment and managing cloud infrastructure would be plus.
Other related duties assigned as needed.
EDUCATION REQUIREMENTS
High school diploma or GED. Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience may be required at higher career levels.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems
• Knowledge of clients objectives/business priorities and FIS role in achieving
• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments
• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
• Excellent analytical, decision-making, problem-solving, team and time management skills
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Willingly shares relevant technical and/or industry knowledge and expertise to other resources
• Ability to persuade and influence others on the best approach to take
• Ability to multi-task, deal with predefined deadlines
• Flexibility, versatility, dependability, positive outlook, strong work ethic
• Resourceful and proactive in gathering information and sharing ideas
• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution
• Ability to use troubleshooting applications and tools for first and second level issues
• Ability to use and reference system related documentation
FIS JOB LEVEL DESCRIPTION
Developing level professional role. Moderate skills with high level of proficiency. Provides second level support for production issues and changes affecting internal and/or external clients. Manages issues through the issue lifecycle. Able to multi-task within a complex operational environment, demonstrating flexibility in approach towards new and varied exception circumstances. Develops and implements solutions that require analysis, research, and independent decision making. Works on small to large, complex projects that require increased skill in multiple technical processing environments. Possesses systems knowledge in at least one specific business area. Works on one or more projects as a team member or occasionally as a project lead. Coaches junior production/operations support staff. Works under general supervision with latitude for independent judgment, and decision making. Updates project plans and/or documentation as needed. May consult with senior peers on certain projects. Communicates with internal teams and/or clients regarding problem solving, testing, and related activities. Typically requires two or more years of production/operations support experience.