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Senior Engineer - Application Support

Keywords / Skills : Application Support, Production support, Technical support, Support engineer, Application support engineer, Support analyst, App support, L2 support

Bengaluru / Bangalore, Pune
3 - 6 years
Posted: 2019-10-11
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Industry
ITES/BPO
Function
IT
Role
Technical Support Engineer
Posted On
11th Oct 2019
Job Ref code
153351
Job Description
Job Description :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team
In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing

As a core member of IntelliMatch IT Operations team, you will be supporting the production environment for hosted clients in the public and private cloud
  • Day-to-day operations support of FIS’s IntelliMatch applications environment
  • Resolve tickets and service requests, work on scheduled tasks such as change requestsand DR tests, contribute in project tasks
  • Follow-up to ensure the client’s request is serviced in an appropriate and timely manner
  • Work with other technical teams within FISe.g. vendors, data center operations, Network, etc. for resolution of issues
  • Escalate issues to next levels as appropriate
  • Establish and use tools to manage and address environment issues in a pro-active and timely manner
  • Code Movement (Maintenance) / Release Implementation
  • Following the prescribed guidelines and procedures, move code to Production/UAT/QA and Production environments as instructed by Development-QA Group,


What you bring:
Knowledge / Experience
  • Extensive experience of working with IntelliMatchhosted environment
  • Proven expertise in managing, troubleshooting andsupporting windows-based application on the public cloud
  • Competency in supporting and troubleshooting end to endproduction environment by collaborating with datacenter operations, system/network/database support teams
  • Knowledge of the financial services marketplace

Skills
  • Extensive experience in support Windows based application e.g. IntelliMatch on private/public cloud
  • Experience in writing SQL statements (joins, updates,scripts for analysis, etc.) in the complex object-oriented database environments
  • Some technical experience with MS SQL server, basicstored procedures, database views and database structure
  • Some experience of public/private cloud technologies
  • Hands on experience in automating tasks usingPowerShell/Perl/Python scripts

Qualifications
  • Degree or equivalent
  • ITIL v3 Foundation or higher desirable

Competencies
  • Fluent in English
  • Excellent communicator – ability to discuss technicaland commercial solutions to internal and external parties and adaptdepending on the technical or business focus of the discussion
  • Attention to detail – track record of authoring highquality documentation
  • Organized approach – manage and adapt prioritiesaccording to client and internal requirements
  • Self-starter but team mindset - work autonomously andas part of a global team
  • Willing to work in 24/7 rotational shift and weekend oncall support


What we offer you
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personaldevelopment possibilities – FIS is your final career step!
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Key Skill(s)
Application SupportProduction supportTechnical supportSupport engineerApplication support engineerSupport analystApp supportL2 support
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About Company

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.<p></p> FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here<p></p> For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. <p></p> As part of the selection process this role may require an assessment to determine suitability
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