The surge of new technologies is changing the growth trend of businesses rapidly; remaining competitive is key to survival and growth. Xenovex provides services to enable vertical growth. Our strategies support clients to face the challenging new age business methodologies through a diverse portfolio of IT services, reliable and strategic IT operations with cost optimization. This is accomplished by integrating desktops, web, mobility and cloud solutions with emerging disruptive technologies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases