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Senior Customer Care Executive

Keywords / Skills : Customer Service, Email, Service Quality, Phone, Chat, Customer Care, Non Voice, Call Center, Tele Caller

0 - 5 years
Posted: 2019-08-18

Industry
Recruitment/Staffing/RPO
Function
Posted On
18th Aug 2019
Job Ref code
130819003698
Job Description
Job Description:
    Organization : One of the Telle Heath Services
    Position : Senior Customer Care Executive
    Exepirence : 0-5 Years
    Qualification : MIN +2
    Location : Madhapur Hyderabad
    Shift Timings : 24 hours round the clock services with 9 hours shift timings
    For Female day Shift only

    Job Description

    The Senior Customer Care Executive is required to directly interact with clients communicating through both voice (Phone Calls) and non-voice support (Email, Live Chat on Website)

    The process involves informing clients about the services offered, understanding their specific requirements, giving price quotes and booking the orders.

    The task also involves following up with the clients, answering their queries, convincing them about the best service quality offered and maintaining records of the orders booked.


About Company

Oloop Technology Solutions Pvt. Ltd. one of the reputed Organisation
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