About Mnemonic Education & Overseas Admissions (http://mnemoniceducation.com): Mnemonic Education, a premier institute for overseas education and admission counseling, is looking for creative, dynamic, self-motivated and proactive Campus Ambassadors. Founded by Top US universities alumni, Mnemonic’s vision is to ‘Create Globally Smart Students’. We believe in placing the student in the ‘Right Fit’ University. Under Mnemonic’s impeccable guidance, thousands of students have reached their Dream colleges and universities.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases