Responsible for executing client related engagements in the areas of governance, risk & compliance (GRC), internal audits, process reviews, standard operating procedures, enterprise risk management, revenue assurance.
Determine that the work delivered is of high quality.
Anticipate and identify engagement related risks and escalate issues as appropriate.
Actively establish client (process owner/functional heads) and internal relationships.
Assist Seniors & Managers in developing new methodologies and internal initiatives
Execution on client engagement – Ensure quality delivery as per client requirements.
Review of working papers and client folders. Suggest ideas on improving engagement productivity and identify opportunities for improving client service.
Understand business & industry issues / trends. Identify areas requiring improvement in the client's business processes to enable preparation of recommendations.
Handling data analytics - Access, ACL etc.
Ensure compliance with engagement plans and internal quality & risk management procedures.
Awareness of internal auditing standards issued by IIA and ICAI.
Demonstrate an application & solution-based approach to problem solving technique.
Develop strong working relationships with client (process owner/functional heads).
Attention to detail and mentor young interns and analysts within the practice.
Contribute to knowledge management sessions within the practice.
Chartered Accountant/Certified Internal Auditor/Masters in Business Administration.
A minimum of 1-7 years of experience of relevant IA experience
Bring your significant experience in applying relevant technical knowledge in at least one of the following engagements: (a) assessing internal controls frameworks, including testing of design and operational effectiveness. (b) developing risk remediation strategies. (c) performing and interpreting gap analysis (d) experience in Enterprise Resource Management and related risk analysis, process analytics, and business intelligence.
We would expect for you to be available to travel outside of their assigned office location at least 50% of the time.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases