With experience, a member moves to the role of a Senior Consultant. This is a very demanding role. Where on one hand, Senior Consultant needs to have mastered the technologies that he has been working on; he/ she also forms the most vital source of guidance and training for the Consultants. A Senior Consultant would be capable of taking charge of the development responsibilities of a defined part of the system and work with his/ her team to complete the task with high quality and within time, including a fair amount of client interaction.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases