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Senior Cisco VoIP Engineer

Keywords / Skills : Senior Cisco VoIP Engineer

Posted: 2019-08-15

Posted On
15th Aug 2019
Job Ref code
Job Description

Job Description :

Clean Harbors is hiring a Senior Cisco VoIP Engineer. This position will provide design, support and maintenance for Cisco VoIP solution. This position will have responsibility and latitude to identify problems, communicate ideas and potential solutions with other team members, and work toward a resolution.

Key Responsibilities:

  • Work with Network Engineering and Telecommunications team to design, implement and support Cisco VoIP Solution
  • Ensure compliance with all local and international regulations and guidelines for telephony.
  • Support global VoIP infrastructure to ensure the telephony needs of the business are met

Key Responsibilities:

  • Candidates must be able to perform each essential duty satisfactorily in order to meet the qualifications required to perform this job successfully. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Approve and modify design to ensure compliance with local and international regulations.
  • Troubleshoot highly complex data, voice or video network and hardware problems.
  • Perform capacity planning through the ongoing monitoring, alerting, and reporting of resource utilization levels and errors in the environment using a variety of tools and processes.
  • Maintain inventories for support and maintenance per location by working with our selected vendor(s).
  • Develop, maintain, and audit all voice network related documentation as it relates to configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions, support contacts, etc.
  • Develop voice infrastructure monitoring and management solutions to proactively monitor voice and video network performance, and troubleshooting problems.
  • Develop unified Communication strategy.
  • Develop and oversee the adherence to maintenance and performance standards of data, voice or video network hardware and systems.
  • Perform network readiness and telephony assessments.
  • Perform analysis & trending of utilization and growth providing a proactive design based on the demands of the business.
  • Translate business requirements into telephony or process designs.
  • Assist in the design, implementation and optimization of the IP voice network.
  • Provide knowledge transfer and detailed design/operational documentation to colleagues.
  • Responsible for day to day support of the business through Service Now Ticketing

Education and Experience:

  • Cisco Certification CCNA Collaboration is required
  • Experience with Cisco Journey Platform is highly desirable
  • Previous experience with Broadsoft communication service is desirable
  • Experience with Microsoft Lync and Cisco IP telephony integration is desirable
  • Experience designing and supporting voice solutions international level
  • Previous experience implementing Cisco VoIP solution with call routing to USA is highly desirable
  • Experience with backup systems and Disaster Recovery methods for both CUCM and Unity Connection Servers
  • Able to demonstrate a solid understanding of IP subnetting.
  • Solid knowledge of LAN/WAN routing and switching technologies and QOS design & implementation.
  • Extensive experience with CUCM, dial plans, call features, media resources
  • Solid knowledge of voice protocols such as SIP, H323, MGCP, SCCP. Current knowledge/understanding of SRST.
  • Previous experience configuring Cisco network routers and switches is desirable
  • Experience with MPLS and Routing protocols such as OSPF and BGP


  • Promote and maintain a high standard of customer service at all times.
  • Ability to maintain and continually develop accurate product knowledge.
  • Ability to problem-solve items of a dynamic nature.

Language Skills:

  • Ability to read, analyze, and interpret quotes and reports. Ability to correspond, effectively present information, and respond to questions from employees, management, vendors and customers.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may require an adjusted work schedule and evening hours in order to meet or attend vendor/customer needs. Flexibility to field phone calls, pager or system alerts and provide remote and/or on-site support to clients outside of normal business hours, including weekends and holidays.

Work is generally sedentary in nature, but may require frequent standing, walking, talking and hearing. Frequent use of phones, computers and other general office equipment is required. While performing the duties of this job, the employee will be required lift and/or move up to fifty (50) pounds.

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