Initial Margin implementation to support the mandatory regulatory IM Segregation. Excelian team are responsible for the functional design, solution architecture, development of the Calypso change requests and technical build out of the test environments.
Technical analysis and design of the Business Requirements (BRD) and functional spec
Creation of detailed technical design along with test scenarios.
Assist other developers with technical build outs and validate the functionality built.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases