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Keywords / Skills : Process improvement-Field work, document, stakes , Document optimized processes

6 - 10 years
Posted: 2019-10-14

Job Description
Job Descriptions:
  • Benchmark existing processes to learn about best practices and generate ideas for improvement
  • Perform process analysis work, such as
  • Gathering process information (field work, document analysis, stakeholder interviews, etc.)
  • Document existing process flows (as-is)
  • Elaborate initiatives for process improvement
  • Document optimized processes (to-be)
  • Cost-benefit analysis for process improvement initiatives
  • Support approval and sign-off of improved processes by affected stakeholders
  • Lead work and coordination meetings of the Process Improvement Forum
  • Perform business analysis work for new product/service implementation to support improved processes:
  • Requirements gathering and documentation
  • Elaboration of functional analysis documentation for the development team
  • Provide functional support to development team during execution of development projects
  • Perform user acceptance testing of new products/services developed
  • Coordinate pilot tests for new products/services developed
  • Perform training activities to internal and external customers/stakeholders for new products/services developed
  • Support sales team during roll-out of new products/services, such as:
  • Perform product/service demos
  • Elaborate product/service documentation
  • Support sales team during customer meetings
  • Bachelors in business or engineering Degree.
  • Masters degree and/or technical certifications will be considered an advantage.
  • Strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.

  • Experience at operational/commercial management level within a freight forwarding & clearing agent business in UAE is a must.
  • Deep knowledge of customs and other government agencies cargo declaration/clearance processes in UAE is indispensable. Candidates knowledge of best practices in the field will be highly appreciated.
  • Experience in participating in IT projects lifecycle, including roll-outs, user training, change management, etc.


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