Cyrix Healthcare is trader of Medical equipment’s and consumables for more than a decade. We are into import & export of medical category goods across globe. Cyrix has been dedicated to customer satisfaction through highly professional and Quality services. Honed by experienced and achievements. Cyrix marches ahead into the future with the realization that it is an endless journey towards relentless pursuit of human well beings, while reaffirming its commitment to the environment, the people and a healthier future. We are experienced in Medical industry for more than a decade. Organization with certified quality standards for medical equipment’s. Client base of 2500+ including Government and Private hospital sector. Team strength counts 85+. We provide 24*7 customer service support. We have service across PAN India.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases