XSS BVBA is a European based leading provider of Software Solutions. We have a worldwide client network, with offices based in Europe, America and Asia. We have a young, motivated and experienced team that believes in smart work. We are looking to recruit smart professionals for our India operations "Diamond Administration India Pvt Ltd" to expand our team in software development and are willing to work and also play with us.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases