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Keywords / Skills : Semi Voice Process, BPO, Call Center, Voice Process, International Call Center, Customer Support, Customer Service

0 - 0 years
Posted: 2019-11-29

Industry
Any
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Posted On
29th Nov 2019
Job Ref code
semivoiceprocess3293
14
Job Description
Job Description :

Job Description

Job Description:-
Offer enhanced and superior customer experience across the entire customer lifecycle to the Premium Customers.
Increase the wallet share for premium customers by up-sell/cross sell of Tata Sky' s new Products and Services
Reduce the customer churn by offering them an enhanced customer experience.
Improved operational efficiency and better governance
Phase I - Hiring
Prerequisites
Qualification :- 10+2 or Any Graduate
Experience: - Fresher or Any BPO Experience
Essential Requirements
Excellent communication in English & Hindi
Typing Speed > 25 WPM & 90% accuracy
Excellent in written communication skills
Interview Process & Panel
1. Group Discussion
2. Aptitude Test
3. HR Round
4. Operations Round
Skill set & Competency to be checked in the final Interview round
Understanding of Customer Service /Pain area basis call played
Scenarios on Customer Orientation, Attitude, Behavior & Integrity
Selling Skills
Interview Panel
Working Hours for the process: - Process timings -Rotational shifts (Including night shifts)- Weekly Off - Rotational
Direct walk-in to the below mention address
Walk-in timing is 9am to 1 pm from Monday to Friday.
Carry updated resume and one passport photo.
Conneqt Business Solutions Ltd.
Gowra Trinity Building 1st floor
Above passport office chiran fort lane
Lane beside splendid towers begum pet
Contact numb: - 040-66951055/040-66951032.

Salary: INR 1,00,000 - 2,00,000 PA.
Industry: / /
Functional Area: , , , , ,
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent

About Company

Conneqt Business Solutions Limited
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