INK IT Solutions is a global IT Consulting & Product company, specialized at Cloud and Mobility solutions in Enterprise Space. Headquartered in Melbourne Australia, INK today have global Presence in US and India ( COE) .
INK expertise lies in SAP Consulting, Software Testing and JAVA & Microsoft Services. Our cloud services include Successfactors, Cloud 4 Customers, Sap Hybris, HANA, Salesforce, Dynamics etc . Our Product space consists of Cloud HR, Procurement and Innovation management for Large and SME Segments .
Founded in 2012 by group of Solutions Architects in Australia, INK has a workforce of 100+ technology professionals and growing rapidly across counties and region. Pls visit www.inkitsolutions.com.au and to be with our skilled team pls mail to [HIDDEN TEXT] ( For Australia and US) , and [HIDDEN TEXT] for India and APAC.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases