• Proficient in Web Application Testing • Test Automation Tools (Powershell, Selenium etc) • .NET Framework • MS SQL Server, SQL and Stored Procedures • Good Test Plan writing Skills • Functional , Performance, Pre-Production Testing of Features. Skill set focus should be on XBOX Experience in Testing and Test Automation. Person should be of more than 8 years of experience.Skill Set:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases