The job involves a website development with huge amount of data processing in the backend. Candidate should be able to work independently with minimal supervision to get the deliverables completed. Should capture the requirements from customer and sync with offshore team for technical discussions.Skill Set:
• 12+ years of software development • Strong C# and .Net skills • Very strong SQL server development experience • Mongodb experience. • Experience in DB normalization of large systems. • Good exposure to website development • Strong data security design experience
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases