designing, development, testing and implementationSkill Set:
• Bachelors or Master"rsquos Degree in Computer Science or related field • Solid experience in C++ or Java • Knowledge of databases and SQL • Very strong in data structures, algorithms, coding and design • Solid understanding of objected-oriented design concepts • Candidate should be from product development(Web based/e-Comm, etc)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases