The Bank was founded in 1853, is an international banking organisation, headquartered in London, with some 1,750 offices in more than 70 countries, with a world- wide staff complement of about 100,000 people.
Excelian have been asked to build a Digital focused fully autonomous feature team to assist with a number of cutting edge initiatives.
Responsibilities Leading and coaching the organisation in its Agile adoption and promoting delivery of business value.
Teach and Coach Agile practices and values within the organisation.
Influencing change that increases team performance at a sustainable pace.
Building and promoting an open, trusting and respectful team environment; facilitating discussion, collaborative decision making and conflict resolution.
Collaborating with the Product Owner to ensure backlogs are groomed and maintained.
Providing support to the team(s) using a servant leadership style whenever possible, and leading by example.
Organising and facilitating daily stand- ups, requirement estimation, sprint & release planning, demos, retrospectives and other related team meetings.
Tracking and reporting of all relevant team performance metrics to ensure organisational. transparency, including but not limited to team velocity, sprint & release status
Skills Must Relevant Agile training and certifications.
A proven track record of successfully implementing software or web development projects, with a minimum 2 years of experience serving in a scrum master role leading cross- functional teams in a fast- paced services environment.
Experience leading multiple (2+) teams concurrently, with direct responsibility for tracking & reporting on key metrics.
Demonstrated ability to apply best practices re: backlog management, capturing burndown & velocity metrics and task- level definition/ estimation.
Excellent communication (written and oral) and interpersonal skills.
Must be self- motivated, proactive and able to work well under pressure to manage competing demands.
Strong judgment, with the ability to make quick, yet sound decisions and follow through.
Creative approach to problem- solving, with a strong customer focus and commitment to deliver.
Nice to have Team- player attitude, with strong interpersonal skills and ability to establish high- trust professional relationships quickly.
Global markets understanding
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases