Monitor the health of the SCOM agent Troubleshoot SCOM agent issues Resolve or escalate SCOM agent dependency issues Generate SCOM alert and capacity reports Monitor health of SCOM infrastructure Drive resolution of all SCOM infrastructure issues Escalate SCOM issues to Microsoft Troubleshoot, resolve or escalate SCOM application related issues Perform Release Management by importing certified Management Packs Ensure proper Management Pack calibration Perform regular SCOM maintenance tasks Execute SCOM capacity plan. We need SCOM resource.
If interested please contact [HIDDEN TEXT] 9971022919 None
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases