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Keywords / Skills : SCCM Infrastructure, SCCM, Incident managemen, ServiceNow ticket , System center configuration manager

4 - 6 years
Posted: 2019-08-12

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Posted On
12th Aug 2019
Job Ref code
19-02032
Job Description

Job Description

Role: SCCM Infrastructure

Experience: 4 to 6Years .

Location: Client place, Gurgaon

Mode:Payroll-Diverselynx

Education: Any regular Graduation.(50% Academic)

Please find below JD.

SCCM Infrastructure
• End to end project ownership following the process starting with documentation of intent till solution delivery with validation.
• Incident management, tracking & solution for any issues related to Client Engineering Solutions.
• Document appropriate changes needed, impacted services and systems and present in weekly CAB meetings
• Prioritize and manage several open issues at one time, tackling both urgent technical issues and longer-term project deliverables
• Participate in building a robust knowledge base, authoring content, maintaining existing content and promoting the use of self-service to employees
• Third level escalation support to technical support teams. Technical Skills (SCCM): Designing,
• Ability to support a large number of in-house, proprietary programs from troubleshooting to installation.
• Capability to research problems, determine solutions, and create procedures to prevent repeat of issues.
• Ability to use ticket tracking system to manage workload
• Ability to develop reports for organization management, regulatory agencies, and audit firms on a recurring and as-needed basis.
• Ability to multitask with strong organization and time management skills.
• Must be able to respond effectively to inquiries or complaints within a timely fashion.
• Willingness to occasionally work outside of normal business hours to support customer's global presence.
• Monitoring and maintaining ServiceNow ticket queues.
• Responsible for scripting to enable automation for repeatable tasks within the environment with PowerShell.

About Company

Diverse Lynx India Private Limited
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