It has been delivering top-quality services to leading international clients in all sectors of industry and commerce since 1919. It has an extensive track record in executing projects to the highest quality, to agreed schedules and within budget.It is totally dedicated to innovation and excellence in the provision of all our services. It has a significant world-wide presence which enables it to provide the responses and performance that its clients demand. It provide a full range of technical and project management skills to assist world-wide clients in developing new projects, as well as effectively applying new technologies to upgrade and expand existing facilities. It is committed in providing a quality and innovative service to all its clients.It is continuously improving the quality of its work through client interaction, leadership, teamwork and work process improvement.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases