Experienced in writing CDSIC standard dataset specifications and reviewed using ADaM Implementation guide or sponsor specified requirements as well as based on Shells, and SAP and analysis performed.
Checking the data issues thoroughly between the data transfers received from SDTM team. Also the subsequent transfers were compared with the earlier ones to check the data consistency and the variable attributes and also to point out the resolution of already identified issues with earlier transfers.
Follow specifications to create and validate ADaM datasets from RAW datasets or SDTM datasets.
Validation of datasets using double programming and cross checking of metadata against standards (ADaM IG).
Creating and validated ADaM datasets based on sponsor requirement, as well as based on Shells, and SAP and analysis performed. Please Mention Location and Job Code in the Subject GO/JC/9686/2018
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases