Short Description Qualifications Job Responsibilities Responsible for functional ownership and business specifications documentation for the EWS solution based on the SAS Detection Investigation for Banking solution Support the functional specifications configuration and subsequent implementation of business requirements across all aspects of the system and ensure compliance with the appropriate regulatory mandates Requirements - Min experience of 5 years on banking credit risk projects systems Expert understanding of credit risk credit risk monitoring delinquency management processes solutions Experience and or exposure to SAS detection and investigation for banking Alternatively Experience and or exposure to SAS fraud or AML solution Expert knowledge of EWS scenarios and reporting Strong requirements documentation business analysis and data analysis skills Stakeholder management and customer facing skills Superior presentation written and oral communication skills Strong interpersonal and consultative skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases