Job Description: • Client facing role in ERP (SAP) implementation projects • Executing SAP related engagements - requirements gathering, pre & post implementation review, BBP design and review, configuration review, program management engagements, project risk engagements, data migration engagements, segregation of duties design or review engagement • Assisting clients in finalizing organization structure design in SAP • Demonstrating strong business understanding and suggest SAP solution for various business scenarios • Steep learning curve and adapting to new client situations quickly and work under a competitive environment • Ensuring quality and timely delivery of projects • Interacting with various Head of Departments and CEO level personnel, SAP implementation partner teams, client IT team and other stakeholders • Maintaining excellent client relationship
"Sampoorna Computer People is a Recruitment Agency established in 1990, providing consultancy exclusively in recruitment of IT, ITES (BPO) & Telecom Professionals. Our Head Office is in Mumbai (Bombay) and we have offices at Bangalore, Chennai (Madras), Delhi, Hyderabad and Pune. We are the first IT & Telecom specialist recruitment consultant certified for ISO 9001:2015 by BVQI India. Sampoorna is a founder member of ERA (Executive Recruiters Association) which is India’s Recruitment Agency’s Industry Organization Home page : www.sampoorna.com"
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases