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SAP Success Factors LMS Consultant

Keywords / Skills : SuccessFactors learning Management System Prior experience as L2 Support for LMS & administering a Learning Management System. ServiceNow Ticketing (incident management, Service management etc.)

5 - 12 years
Posted: 2019-08-07

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Posted On
7th Aug 2019
Job Description
MUST HAVE Skills
SuccessFactors learning Management System
Prior experience as L2 Support for LMS & administering a Learning Management System.
ServiceNow Ticketing (incident management, Service management etc.)

Preferred
PeopleSoft-HCM Human Capitol Mgmt-Learning Mgmt

Job Description
Will be working with two instances of the SuccessFactors LMS and provide support to end users with minimal / no supervision
Be the interface between information technology, business functions and end-users.
Understand, analyse, and document client business requirements
Other responsibilities include: acting as the key point of contact for understanding/researching functionality and helping users; writing, updating and reviewing detailed system documentation; and monitoring job logs of critical system functions.
Publish communication related to the deployment of new functionality
Develop training and change programs to support project Develop an expert understanding of our SuccessFactors learning management systems and apply this knowledge to support cases.
Work globally with our business partners and customers to provide fast, friendly customer service.
Be comfortable with communicating with customers vs email, phone, IM and web conference.
Work independently and apply troubleshooting skills to solve moderate and high complexity user support issues.
Leverage our ServiceNow case management systems to respond and resolve to customer incidents.
Resolve tickets according to priority and before pre-determined Service Level Agreement.
Monitor LMS ticket backlog and meet individual ticket target goals.
Develop and maintain information in the LMS support knowledge base.
Provide feedback to support team on new issues and process improvement
Ability to learn and maintain knowledge of multiple application areas
Self-motivated, responsible, conscientious, and detail oriented
Ability to follow and inform priorities and timelines
Ability to work independently and in conjunction with a team
Understanding of industry best practices pertaining to Quality Assurance concepts and procedures


About Company

FutureSoft (FSIT) is a technology service provider. Through its network of business approach-in which the organization enhances its consulting and outsourcing expertise through alliances, affiliated companies and other capabilities.
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