Role: SAP Service (Masterdata) Consultant Payroll: ValeurHR. Work Location: Singapore. Project Duration: 12 Months + Extendable. Exp: 8+ Yrs
Preferred local candidates who can join max in 30 days.
Level ‘Senior Consultant’ refers to 8 to 12 years of relevant consulting experience (not support or in-house consultant).
Min 3 End to End Implementation project and complete life cycle experiences must (Global Project).
Team Lead exp is must.
This roles are pure implementation roles where they will conduct workshop, solutions, design, develop test cases etc for our external client.
Note: Internal IT implementing projects for their own companies will not consider. Consultants with primarily support experience will not be considered.Skill Set:
The service master record counts as part of the master data within External Services Management and serves as a source of data for you to draw upon when creating service specifications. This enables you to save time and reduces the frequency of errors, since you need only enter the complete service descriptions in the service master record once.
A service master record contains the following principal information for the unique description of a service:
Service number Service category Descriptive texts (short and long text) Base unit of measure Material group Valuation class
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases