Responsible for handling and supporting multiple SAP instances which includes: Clear understanding of GRC 10.1 Access control module, and GRC Configurations. Experience with User administration in SAP NetWeaver, S/4 1610, HANA and BW/BO. Set up, maintenance and use of Central User Administration (CUA) and Single-sign on (SSO). Experience with SAP's role-based security concepts and the Profile Generator. Understanding of SAP security best practice. Ability to assess business role requirements, design authorization roles and manage supporting authorizations. Experience working with internal and external audit teams. Understanding on Global Rule set and customized ruleset. Working on GRC 10.1 ARA, BRM, ARM and EAM implementation/support project. Maintain Fire fighters. Schedule Background jobs and monitor the sync issues. Understanding of Logical Systems and offline Risk Analysis Operations; SLAs, service requests, incidents and problems.
Qualifications & Experience: 1-3 of SAP Netweaver security and GRC experience. Excellent verbal, written and presentation skills Quick learner and Eager to learn about new products and technologies Strong collaboration and communication skills Experience working in on-shore/offshore model, able to support US hours if needed Certification in SAP GRC Administration\ SAP ECC Security Certification would be added advantage
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases