Should have good work experience on SAP User management and Role management.
Responsible for day to day technical support and resolution for security issue, trouble shooting and approval procedure.
Work directly with clients at all different levels to guide complex projects and develop innovative solutions.
Role design, configuration, testing, and deployment methodology within SAP application architecture Detailed knowledge of ABAP and Java based authorizations within SAP applications SAP ECC Profile Generator (single roles, master / derived roles, composite roles)
Technical expertise in core skills of SAP BI 7.0, APO, SRM Authorization Concepts.
Experience in CHARM Process and role build. User administration like creation of users, deletion of users, locking & unlocking of users, resetting passwords of users, users monitoring etc.
Used SUIM to find out the Roles with required Authorization object or with required Authorization values.
Analysis of SU53 logs and ST01 Trace logs.
Strong communication skills to facilitate working in a dynamic project environment Must be able to Participate in 24x7 Operations and Maintenance call rotation support Willing to work in regular shift i.e. 7:30 AM To 4:30 PM
KGiSL develops and supports software requirements for Insurance, Banking, Financial institutions, Capital Markets and service based industries. Our clientele includes from fortune 500 companies to small and medium enterprises across the globe. Our mastery and business acumen in the IT / ITeS is leveraged to support top companies meet their goals, thereby elevating Coimbatore as a premier destination in the map of India.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases