Identify and resolve integration issues between SAP ERP, SAP GTS and non- SAP systems by working with various groups within and outside of the company (i.e., system users, company Management, consultants, software support staff).
Design & support experience with SAP GTS interfaces from data providers – denied parties HTS content.
Configuration and testing of SD, inclusive of ATP (Available to Promise) checking rules Required:-
SAP functional skills in SD Module
Solid understanding of SAP data model in SD
Comprehensive understanding of SAP customizing toolset, including IMG.
EDI and interface knowledge (iDOCS) preferred.
Able to work independently as well as a team player required.
Strong analytical, problem solving, and conceptual skills required.
· Experience with at least 2-3 full life cycle SAP SD implementations and 1-2 Rollouts.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases