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Keywords / Skills : SAP CO

5 - 8 years
Posted: 2019-07-21

Industry
ITES/BPO
Function
IT
Education
Bachelors
Degree
Posted On
21st Jul 2019
Job Ref code
126104
Job Description
Job Description :

BASIC PURPOSE OF POSITION:

Support SAP Engagement Management (EM) products and participate in projects to develop SAP EM solutions. Provide subject matter expertise to Operations and Projects teams regarding EM solutions.
SPECIFIC RESPONSIBILITIES:
A.RESPONSIBILITIES

§Provide 3rd level functional support for countries in production. Activities will include but not limited to
i.Analysis and resolution of Functional Engagement Management issues and errors
ii.Liaison with SAP regarding system bugs / fixes
iii.Ensuring that Global and Local configurations are compatible.
iv.System Upgrade and application of Support Packs
§Reporting and data extract requirements, report creation and execution, query creation and execution
§Maintenance, support and review system configuration of SAP Sales and Distribution and Customer Service modules.
§Design new functionality to enhance system functionality
§Troubleshoot system defects
§Maintain the integrity and quality of production data and operations
§Manage own workload to meet assigned deadlines
§Follow procedures and standards.
§Interact with Management, Business Analysts, functional team, security team, and developers during the course of the job.
§Participate in projects to create and deliver effective SAP EM solutions
§Liaise as needed with the EM information business analysts, super users, and subject matter experts to understand and prioritize requirements, to ensure effective communication and documentation of the requirements
§Interact daily with member firms and internal groups where appropriate to complete support needs (Partners, client service and administrative professionals, PMA team members), ranging in skill level and geographic location.
§Provide status reports, isolate and resolve problems, initiate system enhancements as required
§Work with other SAP staff to increase their expertise in EM solutions
B.WORK COMPLEXITY
§Job has medium level of technical complexity
§Job requires a high degree of creativity and judgment related to the product life cycle
§Function and interact across teams in a large matrix organization to execute multiple tasks/assignments simultaneously with input from several resources
§Good understanding and knowledge of SAPproductsneeded to successfully handle the requirements of the job
·Needs technical skills with effective verbal and written communication.English language is a must
C.ANALYSIS AND PROBLEM SOLVING
·Strong working knowledge and problem solving skills
·Identify and communicate issues/risks applying technical and root cause analysis skills is a must
·Able to work in diverse, decentralized teams
·Strong ability to diagnose application problems quickly (analytical skills) and develop effective solutions
·Proactive in the identification and resolution of issues that may negatively impact the system
·Strong professional presence with effective Interpersonal skills, time management skills and customer service orientation
·Ability to respond effectively to shifting of priorities to meet customer demands and expectations
D.QUALIFICATIONS
·Bachelor''''s degree in Computer Science, Information Systems, or a related field; or an equivalent combination of education, training, and experience
·3-5 years SAP Sales and Distribution and/orCustomer Serviceapplication configuration and support experience.
·Must have participated and been part of at least 2-3 implementations of SAP Sales and Distributionand/or Customer Service with focus on Service Industry Solution(s)
·SAP Sales and Distribution Customer Service application configuration and support experience, and in particular with:
oService Contracts and Orders
oSales Documents and master data
oResource Related Billing
oPricing
oCopy control functionality in SD
oPartner Functions
oBilling
oCustomer Service Orders
·SAP Sales and Distributionand/or Customer Serviceexperience of Business Process Mapping and gap analysis
·Strong ability to diagnose application problems quickly (analytical skills) and develop effective solutions
·Experienced in analyzing daily problems for trends and taking steps to avoid recurrence
·Proactive in the identification and resolution of issues that may negatively impact the system
·Knowledge of CRM a plus
·Knowledge of Querrys,Workflow and IDOCS prefered
·Knowledge of Integration aspects with other modules i.e. HR, FI, CO, PS desirable
Key Skill(s)

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