Strong configuration hands on experience in Sales & Distribution Module. Integration of the SD module with other SAP modules and with external applications. Responsible for planning and executing SAP Implementation / Development / Support activities regard to SAP Sales & Distribution Understand client requirements, provide solutions, functional specifications and configure the system accordingly Ability to create presentation/workshop material for Blueprint that need to be conveyed and be able to present them to the client Ability to create Process Flows in Microsoft Visios for the clients proposed business processes. Ability to create Process Definition Document / Design Document (PDD) and Business Process Procedure (BPP) for the solutions provided. Ability to configure SAP SD and deliver work products / packages conforming to the Client's Standards and requirements
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases