Global Enterprise Business Consulting and Services Company offering industry-leading solutions to retail, fashion, consumer goods, utilities, financial services, healthcare, higher education, and the government. Our portfolios of services include SAP, e-commerce, user experience, business intelligence, cloud and social media.
SAP environment (development, test, training and production). Install and configure all required SAP database servers. Maintain SAP performance by planning and executing SAP tuning strategies, Assist in the design, testing and installation of SAP
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases