Profile –Front end Developer Experience – 5 to 10 years
Required Skill Set •Good communication/presentation skills to present reporting solutions to the Business Users. Must be good in understanding the business specific requirements and proposing best solutions for reporting and visualizations. •Must be able to guide peers and help them in functional and technical aspects of front end reporting. •Understanding on BW queries and HANA view- Developer should have good knowledge on SAP BW and HANA modelling. Should be able to help the backend team in modifying Bex queries and HANA views. •Have created POC and projects on SAP analytics cloud- should have worked on SAC by creating SAC models and stories. Should have worked on both live and acquired connections on SAC. Optimization of existing and new SAC stories. Have knowledge SAP hub and debugging performance. •Experience on SAP front end tools – Developer should have experience of various Dashboarding and reporting tools of SAP such as SAP design studio, SAP business Objects. •Understand the dashboarding and reporting standards with user interface like IBCS, Hichert etc. •Having basic knowledge on Admin will be an advantage – Creating user and groups, Authorization on the reports and transport of objects across landscape. •Understanding on UI- Should have knowledge on various graphical solutions and usage of them.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases