"• Perform daily operational work with minimal supervision • Resolve complex incidents and problems following defined processes and procedures • Responsible for providing technical insights in performing problem analysis and defining preventive action plans • Responsible for supporting and coaching the other team members in fulfilling their tasks • Subject to periodic review of deliverables against plan and SLAs • Impact extends beyond own area of activity • Accountable for the timely completion and quality of the deliverable and its integration with other parts of the projects/services • Contribute to team‘s outputs
"quot• Engineering or Management Graduate. At least 5 years SAP experience in relevant SAP module(s) in both functional and technical domain • At least 2 years technical experience • At least 7 full project cycle • At least 2 years"rsquo experience in the manufacturing industry • Have good understanding for at least 2 modules • Have the ability to handle integration scenario between SAP and other non-SAP systems • Strong communication skills in both written and oral English • Good skills in writing technical documents and training materials • Good skills in providing technical training • Use specialized functional and technical knowledge to identify, evaluate and implement improvements "quot
Desired skills: "quot• Proven record in providing SAP development to named industry customers • Familiar with ITIL and ITPM methodology and its implementation • Required to give direction and imparts knowledge and expertise based on prior experience relevant to the service • Be familiar with BBA IT strategy and management approach, such as SAP system splitting "amp integration model
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases