4 tO 6 years of SAP experience in implementation support rollout projects Incident management client interaction Coordinate with technical team on custom objects Interacting with customers understanding the requirements proposing solutions methodology etc;
Should be an individual Contributor and team player SAP PS Good understanding of Business Process Knowledge;
Understanding of project implementation methodologies AND amp ITIL processes;
Enterprise Structure Definition and Assignments;
Data Migration LSWM BDC ;
General Controlling Settings;
Cost Element Accounting;
Project System Knowledge;
PS Integration with Other Modules;
SAP Portfolio and Project Management;
Implement and Support the SAP solution;
Work on support engagement and manage tickets knowledge of SLAs RCA.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases