Location: Hyderabad. Please share your resumes to You will be a technology visionary with excellent entrepreneurial skills, passion for SAP technologies and a proven track record of winning, building and leading large scale consulting engagements. Responsibilities ·Set up and manage SAP Practice. ·Work with alliance team and sales team to build relevant alliance, Go to Market strategy, delivery capabilities and solutions. ·Developing thought leadership across the group. ·Have a good solution architecture back ground. ·Proven track record of driving pre-sales activities. ·Effectively present and demonstrate the value of Techwave’ offerings. ·Project scoping, estimations and pricing own the creation and submission of complex proposals covering multiple solutions and services. ·Generate whitepapers, thought leadership papers and sales presentations as required. ·Lead POC’s and demos to showcase the value of solutions in action. ·Own and manage deal closures. ·Own and lead Techwave’s events and brand messaging to customers and partners. ·15 years of SAP experience.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases