Chennai based IT Service provider requires Project Manager & Developers in SAP OpenText.
All positions for Bangalore location.
Duration: 1 year & extendable.
OpenText Developer Expr:
Positions - 3 Nos
Minimum overall experience of 6 years.
Must posses minimum 2 Implementation experience.
OpenText Project Manager Expr: Positions - 1 No. Location: Bangalore Minimum overall experience of 10 years in OpenText projects. Must posses minimum 2 Project Management experience in SAP OpenText Implementation.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases