Total 6+ Years of experience and at least 4 years of experience inSAPMM/WM WM(Warehouse Management) experience is Mandatory Inventory and Valuation Experience in Multiple Full Cycle Implementations/Support/Rollout Projects Minimum of five (5) years business or technical experience utilizingSAPrequired. Minimum of five (5) years of domain expertise inMMconfiguration,SAPWMrequired,SAPECC 6.0 preferred. Minimum of three (3) years of experience inSAPconfiguration, system support, or implementation preferred. Knowledge and understanding of Microsoft Office products required. Excellent written and verbal communication skills required
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases