BAAKS is concise word for "Business Alliance And Knowledge Service". This has been formulated to give Single Stop Solution at different strata of life.
BAAKS is the single point contact site for different facets of your life. We at BAAKS believe in core cause analysis for effective and result oriented operations. So we extend our services from professional to personal. BAAKS aims at benefiting Entrepreneurs, Job seekers, Job changers by the way of constant consultation, counseling and resume layout solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases