SAP Functional consultant to help with rollout project :-
SAP MM resources who also know WM with 5 years of experience with at least 2-3 project implementation and understand the linkage/interface with other SAP modules.
The modules that they are implementing include FI/CO, MM, SD, WM, QMSkill Set:
• At least 5 years SAP experience MM and WM • At least 3 full project cycle • At least 2 rollout experiences • Expertise in integration aspects of other SAP modules • Have the ability to handle integration scenario between SAP and other non-SAP systems • Required to give direction and imparts knowledge and expertise based on prior experience relevant to the service • Be familiar with IT strategy and management approach for rollouts, • Strong communication skills in both written and oral English • Good skills in writing technical documents and training materials • Good skills in providing technical training
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases