We need SAP ME / MII Support personnel for 1 year C2H at Pune for US MNC CMM 5 Client SKILL Act as primary support for SAP ME/MII application at York plant of Harley Davidson . As an SME expert you should be capable of solving the critical tickets(P1,P2 and P3) and propose timely solution which benefits the client in generating the value
•Strong knowledge of SAP Manufacturing Suite business processes and best practices •Should have exposure to manufacturing functionality within SAP such as Production planning (PP), Plant Maintenance (PM), and Quality Maintenance (QM). •Should have been part of at least 2 end to end SAP ME/MII implementation project •Perform daily monitoring and analysis of production on the shop floor.
Code : "SAP ME / MII1 Year C2H Pune 12 DEC 18"
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases