Vestrics is a distinguished IT Company based in Hyderabad, India delivering high quality and cost-effective ERP, Mobile and web solutions. We have expertise in services like ERP implementation/development, Application Development, Cloud Computing and mobile application development services to organizations world-wide. The company has proven track record of delivering successful development services and solutions for businesses to improve their bottom-line. Our technical expertise and intense experience makes us to carry out the projects of any complexity. Vestrics success lies on the ability to refine rapidly to meet the challenges of a highly competitive complex global economy and commitment to give technology of choice by delighting its customers with customized services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases