Work with the Business Analyst and the client to identify their requirements, design enhancements, and functionality to help meet user requirements. Provide functional process ownership of multiple business process areas Organize and facilitate problem-solving discussions with the client, internal operations team, and project managers to resolve issues requiring a focused approach to maintain project continuity and requirements. Performs configuration work as needed to support new and existing functionality Responsible for Configuration reviews Function as resident team expert for all configuration issues (both support and project) within their areas (modules) of expertise Serve as functional integration owner for multiple process areas Prepare functionality specifications and delivers to ABAP developers Responsible for creating Function Design Documents (FDD) based on the Use Case Documents recreating by the Business Analyst Responsible for understanding Functional Specifications followed by writing corresponding Detail Design Specifications Responsible for developing high-quality solutions based on completed Functional Design Documents Responsible for reviewing the developers Technical Design Document (TDD) to ensure all requirements have been met Responsible for reviewing the unit test plans and the quality assurance plans to ensure all requirements have been met Responsible for supporting the developer and ensuring the developer remains on target Perform code reviews of other team members completed solutions Work with the user community to determine the best solution to help resolve customer problems and satisfy customer requirements Collaborate with the ABAP developers and the quality assurance team to develop and test significant new functionality and enhancements Perform integration testing work as necessary to ensure that new functionality or enhancements do not adversely affect existing functionality Ensure knowledge transfer to functional analysts as necessary to increase their understanding and utilization of the SAP systems and applications Coach and Mentor Junior SAP Functional Analysts Provide oversight to various SAP Projects to assess overall impact on shared instance Configure based on business requirements the SAP Payroll , Benefits and Time modules Utilize ASAP methodology and tasks required during each phase of the implementation Follow all design work and integration testing protocols, change control procedures, uses standards, procedures, and practices in performing required work. Analyze current business processes and make recommendations Identify SAP solution possibilities and discuss with business users Develop a specific SAP Solution from Blueprinting, Configuration, Testing and Production Support Develop technical specifications for system enhancements Assist in the technical preparation of Business Process Procedures, Test Scenarios, End-user documentation, and User manuals. The Functional Analyst will work with minimal supervision. The analyst will be required to lead local and regional SAP module review session, requirement gathering session, facilitate requirements meetings, development walkthrough, and user acceptance testing sessions with the client.
Desired Candidate Profile
Minimum 12 years experience in SAP HCM. Minimum 8 years of experience in design and configuration of US Payroll. Must have 2-3 full life cycle implementations for US Payroll. Should have worked as an SME for US payroll or SPOC for an account. Experience in - SAP payroll configuration for Gross payroll and Net Payroll, Tax Reporter configuration, Experience with BSI tax factory, Third party remittance, Payroll catalog definition including but not limited to collective bargaining agreement wage type definition and configuration, Off-cycle payroll definition and processing, Levy management, Garnishments definition, reporting and management, Integration with Benefits, Integration with SAP FI and with Third party FI, Detailed knowledge and understanding of integration with Time Management. Experience in SAP Benefits configuration Experience in SAP Time Module Experience in creating and defining custom operations and rules Experience with Yearend activities, Open Enrollment, and support packs implementation, Minimum of 2 - 3 years experience executing parallel payroll testing Extensive experience in compliance reporting for more than 1 country Willing to work US Hours Shift Excellent written and verbal communication skills
Education & Professional Certifications:
Bachelors Degree in related technical discipline and six years relevant experience
Masters Degree in related technical discipline and Five years relevant experience
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases