TransAltus Management Consulting helps Clients achieve Digital Transformation of their business operations through strategic partnerships. As an official SAP Service Partner, working shoulder to shoulder with Clients, TransAltus harnesses innovation to tackle even the most complex challenges and implement profound business solutions using most relevant SAP technologies and services. Leveraging innovative technologies like SAP S/4HANA , SAP HANA Cloud Platform, SAP IoT and Blockchain solutions and the like, TransAltus delivers great value and business outcomes at speed and with certainty.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases