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Keywords / Skills : sap crrm, lifecycle, crm certification.

10 - 17 years
Posted: 2019-06-27

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Posted On
27th Jun 2019
Job Description
VAM Systems is a Business Consulting, IT Solutions and Services company with operations in UAE, Bahrain, USA, Australia, Singapore & India.

VAM Systems is currently looking for SAP CRM Consultant for our Bahrain operations with the following Skillsets, terms and conditions:

Academic qualification and Certification:

• Bachelor’s Degree in computer science or equivalent.

• SAP CRM Consultant Certification.

• SAP Cloud Solution certified is plus.

Required Work Experience:

• At least 10 years of experience in SAP CRM for Utilities implementation and management.

• Should have completed at least 5 Full Life Cycle Implementations as a team lead.

Required Technical Experience:

• Hands on experience with CRM for utilities:

• Managing Business partner account and Agreements, Customer Data Overviews, Processing End Contracts, Service Notifications, Activity Processing, Managing Service Locations, Owner Allocation, Campaign Management, Processing Payment Locks, Electronic Customer Service, Processing New Contracts, Processing Move Contract, Entering Payment Authorization, Mapping of complex customer service processes.

• Extensive knowledge of the CRM Middleware functionalities and tools. Expertise in designing custom adapters. Monitoring and troubleshooting middleware jobs.

• Knowledge in CRM-Billing integration, configuration of MDT and products.

• Well experienced in building and supporting interfaces with outside systems.

• Understanding of project implementation methodologies and solution Manager is required including ASAP-8.

• Experience writing Blue Prints and functional specifications for change requests, creating test plans, process documentation and conducting user training.

• Capable of working directly with technical teams such as ABAP and Basis and be able to define technical requirements for those teams.

• Must have strong knowledge of the various mass data upload and maintenance tools like BDC EMIGALL.

• Candidate should have experience in supporting migration activities from a functional perspective.

• The candidate should be experienced in producing management reports.

• Experience in implementing Smart Metering and Net Metering Solution.

Other essential skills for the candidates:

• Fluency in English (Written and Spoken)

• Good communication skills

• Good Analytical skills

• Ability to work seamlessly in a team environment.

The candidate should be able to work on the following activities:

1. Gathering Requirements

a) Meeting with SAP core team

b) Meeting with SAP coordinators and Business

2. Preparing Blue Print and functional specifications document

a) UML based specifications

b) Logical Data Model

3. Carrying on Configuration work

a) Configuring new functionalities to existing SAP environment

b) Maintain existing SAP environment

4. Testing

a) Prepare test plans

b) Conduct functional testing

c) Conduct integration testing

5. Preparing User Manual

6. Training End users.

7. Preforming any related jobs as directed by the supervisor.

In addition to the above activates the candidate should be able to work on the following activities:

• Managing the SAP CRM module, reviewing the Customer Service processes and mapping it.

• Leading the implementation and the upgrades of the SAP CRM Module including design, configuration and testing of the new requirements and enhancements.

• Managing the integration between the SAP CRM, SAP Billing, FICA and any other enterprise system i.e. GIS.

• Liaison between end-users and SAP Developers in the analysis, design, functional configuration, testing and maintenance of SAP CRM module to ensure optimal system performance.

• Conduct periodical system operation assessments to ensure effective system utilization and data updates.

• Track and document changes in functional and business specifications and provide users with detailed procedures that can be easily understood.

• Identifies opportunities for improving business processes in partnership with process owners and management through SAP CRM module and integrations.

• Provide technical assistance in training, monitoring, and coaching professional and technical staff on matters related to assigned area.

• Trains users and supports training in the usage of SAP CRM module functionality or any new enhancements.

• Offering day-to-day CRM support for end-users.

Terms and conditions

The selected candidates shall join VAM Systems - Bahrain and shall be deputed to one of the leading Organizations in Bahrain.

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at [HIDDEN TEXT] or call us +91 (0)471 2310430 or +91 (0)476 2684924.



About Company

VAM Systems is a Business Consulting, IT Solutions and Services company with operations in UAE, Bahrain, USA, Australia, Singapore & India.
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