We have openings for one of our MNC. Please refer the below Job description.
Key responsibilities & accountabilities
Implementation / configuration of Microservices / Apps in SAP SCP Implementation / configuration of interfaces via SAP SCP using SAP APIs. Implementation / configuration of SAP standard enhancements Support in the resolution of issues. Second level support: liaising with SAP for implementation of OSS notes. Independent handling of work packages and managing deliverables Perform incident and functional tests after successful resolution safeguard operations stability by continuous testing Interact with international support teams in defined way Identify and evaluate problems, complaints and service requests and formulate plans of resolution Idea generation for process improvement
Proven experience in all aspects of software development and strong programming skills in ABAP Extended knowledge of software design and software architecture Analytical skills to drive root cause analysis for complex problems Willingness to continuously learn both new technologies and business processes Good communications skills, strong customer focus and service mindset Motivated, committed, and strong self-initiative Strong team player and out-of-the box thinker Fluent in English (both spoken and written)
Needed Experiences BE/B.Tech in Computer Science or related field Years of experience should be 5 yrs- 8 yrs Should be comfortable to handle team. Interact with functional team and prepare/provide solution to client&Team Player
HighPoints Technologies India (P) Ltd. Highpoints Technologies is a consulting house based out of California, USA and operates an ODC and consulting services facility in Hyderabad, India. We have been working on cutting edge technologies at some of the best-known companies in Silicon Valley, and in India as well.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases