Commendable knowledge on ABAP Classic & ALV Reports, Data Dictionary, Dialog programming, BDC, LSMW, Enhancements, BADI’s, User-exits, screen exits, Interfaces using ABAP Proxy, RFC and IDOCS, and forms development using Sap script, Smart forms and Adobe forms.
Ability to effectively communicate technical information to non-technical personnel.
Experience and ability with working both independently and in a team-oriented, collaborative environment proactively.
Strong analytical and interpersonal skills and ability to understand existing business processes.
Experience in the full life cycle of the development process, including requirements analysis, prototyping, programming, testing and documentation is required.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong analytical, problem-solving, written and verbal communication skills including ability to communicate clearly will all levels of management.
Create or update interface documentation and lead team learning sessions to promote knowledge transfer
Good To Have
Knowledge across SAP functional areas, SD/MM/WM/FICO/APO/GTS.
Experience in handling SAP/non-SAP integration both in B2B (Business to Business) as well as A2A (Application to Application) integrations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases