RecPro Solutions is one stop solution for all you're Staffing Needs. We give Professional Services that incorporates Technology Consulting, Staffing Solutions and Corporate Training. We offer particular services that are intended to enhance what the customer is as of now accomplishing for enlisting, or work with an organization's selection representatives to accomplish increasingly and help them improve.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases