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Keywords / Skills : sales Process, Sales Manager, Sales Representative, Sales Head, sales , Business development

3 - 8 years
Posted: 2019-11-29

Industry
Any
Function
Sales/Business Development
Role
Sales Exec/ Sales Representative
Other Sales
Posted On
29th Nov 2019
Job Ref code
291119003338
Job Description

Job Description

Roles and Responsibilities

1. Customer related :

Manages daily performance to ensure that all CROs, Team Leads are providing an above-average level deliverables
Meets / Exceeds service levels and quality levels are met as assigned by Management /Client
Manage customer escalations within permissible TAT
Coordinating with the client on process related issues and updates
Uphold Our Client / Company virtues
Experience in P and L Management
Client Management

2. Financials related :

Ensure profitability of the process
Preparation of budget and process manpower count

3. Skills:

Drives innovation and process improvement
Ownership and accountability
Project Management
Excellent communication skills (verbal and written)
Excellent client relationship Management skills
Ability to exercise tact and excellent interpersonal skills
Time management skills
Analytical and data interpretation skills
Logical Reasoning and problem solving skills
Self-motivated and a self-starter
Sound Knowledge of English, Hindi and other regional language(s)
Good understanding of the customer service processes

Education & Experience
Graduation with 3 to 4 year BPO Operations experience into BFSI Sales Domain
Minimum 1 to 2 year experience in call center operations in managerial / leadership role
Knowledge of performance evaluation and customer service metrics
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient

Thanks & Regards,
Sneha Lad
Asst. Manager | Talent Acquisition
Mobile :+91-7738706606
Email : [HIDDEN TEXT]
Website :www.tata-bss.com
2nd Floor, MBC Park, New Building, Near Hypercity Mall,
GB Road, Kasarwadawli, Thane West A SUBSIDIARY OF QUESS CORP (formerly TATA BUSINESS SUPPORT SERVICES LIMITED)

Salary: INR 3,50,000 - 6,00,000 PA.
Industry: / /
Functional Area: , , , , ,
Role Category: Voice
Role: Assistant Manager/Manager -(NonTechnical)
Employment Type: Full Time, Permanent


About Company

CONNEQT BUSINESS SOLUTIONS LIMITED Established in 2004, Conneqt Business Solutions Ltd. (formerly Tata Business Support Services Ltd) headquartered in Hyderabad, is a subsidiary of Quess Corp (BSE: 539978, NSE: QUESS), India's leading business services provider. Throughout our journey, top industry analysts such as Gartner, Nelson Hall and Dun & Bradstreet have ranked us amongst the top Customer Lifecycle Management and Business Process Management service providers in India and the Middle East. We are committed to provide world-class customer experience with our dedicated team of over 32,000+ employees located across 26 delivery centres. We're constantly refining our technologies and developing ideas to better serve our 120 clients in 24 Indian and 12 International languages in over 600 + locations across PAN India through our unique 'Feet on Street' offering. We have created a customer-centric collaborative ecosystem of people, platforms, processes and partners to align strategically with your business goals. We help elevate your organization with the power of our in-house domain expertise, cutting-edge technology, and analytics. Besides Customer Lifecycle Management and Business Process Management services, Conneqt also provides Finance and Accounting (FAO), HR Shared Services (HRSS) and Middle and Back Office Services. The company uses its innovative DiB (Digital-in a-Box) framework to help clients rapidly develop digital services that are market ready. Conneqt is also investing in automation and analytics capabilities and geographical expansion into US, Middle East and APAC.
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