Everbiz Solutions Pvt. Ltd. is a Five Star Certified Tally Sales & Solutions Partner and a renowned System Integrator & Enterprise Consulting Company that was envisioned by a group of experienced IT professionals with global and local experience. Our company has full IT expertise ranging from Building of Enterprise Level Solutions on Tally.ERP9 Framework, ERP Consulting, Software Development, IT hardware like Storage, Servers and Workstations, Virtualization and Cloud Computing, VOIP, and managing Open Source Enterprise Information Systems and Applications, Data Center and Networking Solutions. Our team has extensive experience in designing, developing, integrating and managing these technology domains for small, medium and large enterprises over the past 15 Years.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases